Returns & Exchanges

At ShopHeart, we want you to love your fashion finds; if you are not completely satisfied, we offer free returns and exchanges within 30 days of delivery for all unworn items with original tags. Our streamlined process ensures that updating your wardrobe is completely risk-free and effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging and include all original tags and the provided packing slip.

• 3.
  Attach the Label

  Download and print the prepaid shipping label from your email, then affix it clearly to the outside of your return parcel.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking number handy while we process your refund or exchange.