Frequently Asked Questions

Everything you need to know about your ShopHeart experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your fashion fix sooner.

What is your return policy?

We want you to love your look. If you are not completely satisfied, you can return unworn items with original tags attached within 30 days of delivery for a full refund.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary slightly between different styles and cuts.

Do you ship internationally?

Yes, ShopHeart ships to over 50 countries worldwide. Shipping costs and delivery windows vary by location and are calculated automatically at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

How should I care for my ShopHeart garments?

To keep your clothes looking new, always follow the care label instructions. Generally, we recommend washing in cold water and hanging to dry for most of our delicate fabrics.